Samsousan will gladly pay for free Ground shipping for every order valued over $100 within Sydney and over $200 all other destinations. However, should you return an item, the cost of shipping will be deducted from your total refund. Note that ground shipping times are measured in business days.
You may ask for a shipping tracking number via email when your order is shipped from our warehouse. Parcel tracking info is available online at TOLL IPEC website.
Orders that qualify for free shipping promotions will be shipped at no cost to you via ground delivery. We do reserve the option of determining the specific shipping method.
Return shipping charges for items not specifically covered for damaged or defective, will be deducted from any refunds given.
We are not responsible for lost or stolen packages or packages delayed in transit.
Please note that customs fees and any taxes associated with your purchase are the responsibility of the customer.
Customers must provide complete and accurate details when making purchases. Samsousan is not liable for an incorrect delivery address being given at the time of purchase. If an order is returned to Samsousan due to an incorrect delivery address having been given by a customer, the cost associated with correcting and re-shipping the order is the responsibility of the customer.